Delivery/Shipping Policy

 

We will do our best to accommodate deliveries at specific times of the day, but we cannot guarantee it. The customer takes full responsibility that the given recipient information is complete and correct. During extreme weather conditions and on Holidays, we cannot guarantee that your order will be delivered on time and date. If we do not succeed in delivering your order on the requested day, the order will be delivered as soon as possible on the next day. Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery. If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply email us or call our shop directly.  It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender. We do not call ahead to ensure someone is home, as to not spoil surprises.​

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Return & Exchange Policy

 

As the purchaser of items from Flowers Queen, the purchaser agrees that:

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• All sales are final.

• Returns are only accepted under the following circumstances:

  • All issues are indicated to us within 24 hours of delivery. We will happily replace any damaged item, which may have had its quality affected during delivery/shipping. As items are perishable, we do not issue refunds, however if the issue cannot be resolved, coupons may be available

  • Returns are accepted on a “quality” basis only — issues of “not liking” the order are not grounds for a return.

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​Substitution Policy ​

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We will try to make your order as close as possible to the picture. If the requested products and containers become unavailable, we reserve the right to substitute it with products of equal value or greater value. Care is taken to maintain the style and theme of the gift and flowers.Our professional staff members are always eager to discuss any special design or product requests. Call us or Email us and we will be glad to assist you with a special request.

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Privacy Policy

 

ecurity: At Flowers Queen, We take precautions to protect your information.  We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or another direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

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Disclosure of Your Information: We may disclose your personal information to our subsidiaries, affiliates, and service providers for the purpose of providing our services to you. We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights or when compelled by a court or other governmental entity to do so.

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